Customer Satisfaction Questionnaire

Nippon Express USA Customer Satisfaction Questionnaire

As an important customer of Nippon Express, we are interested in your comments. To ensure your company’s satisfaction with our services, please take a moment to complete the following survey. The information that you convey to us will be used to monitor and improve upon the quality of service that is provided to our customers.

On a scale of “1” to “4”, with “1” Representing Complete Dissatisfaction and “4” representing Complete Satisfaction.

1. Overall opinion of Nippon Express
2. Timeliness of response to inquiries by Salesperson
3. Timeliness of response to inquiries by Customer Service
4. Flexibility for Special Requests
5. Knowledge / Information on Current Import, Export or Customs Brokerage Laws
6. Problem solving capabilities
7. Compliance with Instructions
8. Accurate Documentation (incl. SLI Requests / Shipping documents / etc)
9. Pick-up Timeliness / Reliability
10. Delivery Timeliness / Reliability
11. Handling of Cargo
12. Available Range of Services
13. Tracking & Tracing Capabilities
14. EDI / Other Electronic capabilities
15. Rate / Price Competitiveness
16. Billing Accuracy / Timeliness
17. How Does Nippon Express rate in comparison to our competitors
18. Are you aware that we have tracking & tracing capabilities available
19. Are you aware that we provide domestic trucking services
20. Is there any service or information that we do not currently offer?

Emergency help Nippon Express USA


If you need immediate assistance from a Nippon Express customer care representative, we can be reached By Email About Nippon Express USA or By Phone 1-800-896-9633.